Body of Knowledge

  • Thought Food
    Human skills

    The Human skills we need in an Unpredictable World

    - by

    The more we rely on technology to make us efficient, the fewer skills we have to confront the unexpected, says writer and entrepreneur Margaret Heffernan. She shares why we need less tech and more messy human skills — imagination, humility, bravery — to solve problems in business, government and life in an unpredictable age. “We are brave enough to invent things we’ve never seen before,” she says. “We can make any future we choose.” Watch the video

  • Thought Food
    getting personal about change

    Getting personal about change

    - by McKinsey & Company

    This article means a surefire way to shoot yourself in the foot when you’re leading a large-scale change effort, is to ignore what’s on the minds of your employees. Using a metaphor to explain ideal management, McKinsey achieves what they intend to: When employees become open to new ways of looking at what’s possible for them and their organization, they can never return to a state of not having that broader perspective, just as butterflies and frogs can’t revert to their previous physical forms… Read more

  • Thought Food
    six sigma

    Whatever happened to Six Sigma?

    - by Quartz at Work

    GE adopted Six Sigma from Motorola in 1995, and under Jack Welch it became corporate religion. But as GE began a long, slow decline, so did the popularity of Six Sigma. Once synonymous with management excellence, GE’s reputation in the business world plummeted in concert with its share price. As GE’s fortunes diminished, so has interest in Six Sigma. So how relevant is the skill of Six Sigma in the world of continuous improvement – today? Read more

  • Body of Knowledge

    Quality Standards – Simple but not Easy

    - by Dan Cockerell

    There are tens of thousands of books regarding management,  leadership, and culture. They all boil down to a list of base principles that are key to running a sound business. Simple to understand, very hard to execute. We should beware to confuse simple with easy. In fact, most of the behaviors that make us healthy and happy, that create our personal culture, are simple; eat right, exercise, get enough sleep, be organized and manage stress. We all intellectually understand the value of these behaviors , however, why can’t most of us  deliver on them consistently? Because it is hard! Lack…

  • Podcasts

    State of Readiness – Tyrone Muse: Visions Federal Credit Union

    - by Operational Excellence Society

    I welcome Tyrone “Ty” Muse to this episode of State of Readiness.  Ty is the CEO and President of Visions Federal Credit Union, a not-for-profit financial institution with $4.2 in assets and he will share the journey of his career from working with Jack Welch at GE Asset Management, to PriceWaterhouseCoopers, and Goldman Sachs.  But in particular, Ty will share the challenges he faced when he joined Visions; changing it from what it was, to what it is, towards what it will be. In my interviews, I try to remain unbiased – and I think I do a pretty good…

  • Body of Knowledge

    Batch Plant Performance Improvement in Chemical and Life Science Manufacturing

    - by Veit Hora

    In the process industry, three things can impact your productivity; machine downtime, variations in batch cycle times and losing a batch because it is out of specification. In either case and simply put, when your equipment is down or it’s not reliably producing product, you risk missing production targets – in every case – are losing money.  It’s very easy to delay revenue realization and fall behind the competition with inefficient production. The root causes might be due to environmental factors, a faulty gauge, non-conforming raw materials, human factors, or a myriad of other causes.  If you happen to be…

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