The 5 Essentials of Operational Excellence

The 5 Essentials of Operational Excellence

A Confusing Start to My Own Operational Excellence Pursuit Officially, I began my operational excellence pursuit almost 45 years ago. However, I did not know it at the time. Between 1985 and 1990, I was at work in my first true operational excellence workplace. My first two employers were traditional manufacturers. This third site was…

Why businesses need explainable AI—and how to deliver it

Why businesses need explainable AI—and how to deliver it

As artificial intelligence informs more decisions, companies’ AI systems must be understood by users and those affected by AI use. Actions in two areas can maximize AI’s benefits and minimize risk. Businesses increasingly rely on artificial intelligence (AI) systems to make decisions that can significantly affect individual rights, human safety, and critical business operations. But…

Generative AI is here: How tools like ChatGPT could change your business

Generative AI is here: How tools like ChatGPT could change your business

Generative AI and other foundation models are changing the AI game, taking assistive technology to a new level, reducing application development time, and bringing powerful capabilities to nontechnical users. In the spirit of this article’s topic, we asked ChatGPT—a generative AI language model that can create original content in response to a user prompt—how it would…