Digitization is the process of converting information into a digital format. The result is the representation of an object, image, sound, document, or signal obtained by generating a series of numbers that describe a discrete set of points or samples.
Traditionally in the Service Industry, Quality Assurance (QA) focused on ensuring the quality of (manufacturing and delivering) a service or product. Main focus was on preventing mistakes and defects, with techniques like Statistical Process Control (SPC), Total Quality Management (TQM) and Company Quality. The goal was to assure ‘fit for purpose’ (maximizing customer acceptance) and…
Artificial intelligence is transforming virtually every sector, and in the process, raising urgent questions about how to use this technology effectively and responsibly. Wharton faculty leading a cutting-edge new program and alumni trailblazers weigh in on the power, potential, and pitfalls of AI. “AI is one of the most profound things we’re working on as…
Repurposed supply chains of the future must have resilience and responsibility at their heart COVID-19 has disrupted supply chains around the world. But they’ve also been a vital lifeline to support the response, keeping essential medical supplies, food and other key necessities flowing where they’re needed most. There’s no doubt that the pandemic has tested…
ByDeloitte
Agile supply chains deliver a seamless experience Customers now expect more from their purchasing experience. Exceeding these expectations could require an agile supply value chain—one made possible through digital supply networks. BEFORE the advent of digital technologies, fulfillment was largely an exercise in “sell and replenish” for companies. Now, Fourth Industrial Revolution technologies such as artificial…
“My dear, here we must run as fast as we can, just to stay in place. And if you wish to go anywhere you must run twice as fast as that.” The Red Queen, in “Through the Looking-Glass” by Lewis Carroll Introduction Industry experts assert that data is the new gold. Even more valuable than…
Enter third-wave economics; How the pandemic reshaped the dismal science As part of his plan for socialism in the early 1970s, Salvador Allende created Project Cybersyn. The Chilean president’s idea was to offer bureaucrats unprecedented insight into the country’s economy. Managers would feed information from factories and fields into a central database. In an operations room…
