Best Practices for Designing and Deploying an Operational Excellence Program

Best Practices for Designing and Deploying an Operational Excellence Program

These approaches can also be applied to Continuous Improvement, Lean, or Six Sigma Programs. I started my first business, XONITEK, in August of 1985.   I still own its latest incarnation located in Jackson Wyoming.  Having owned my own businesses for the last 37 years makes me uniquely unemployable.  Perhaps that could change given the right…

Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Like many consultants, I travel quite a bit and spend a fair bit of time at airports as a result.  And since I live in Germany and my clients are (mostly) in Europe and in the States, my most popular route (once a month on average) is flying United Airlines between Frankfurt (FRA) and Newark…

The 9 Questions To Ask About Operational Excellence

The 9 Questions To Ask About Operational Excellence

Summary; Most companies preparing to launch an Operational Excellence Program do not take a moment to contemplate what their program is hoping to achieve, or even if what they are hoping to achieve is what the company truly needs. These 9 Questions, asked of all the right people, help to get your program properly aligned…

The Importance of a Project Review Board

The Importance of a Project Review Board

A key to success in any Operational Excellence or Continuous Improvement program will be found in the way opportunities for improvement are harvested and prioritized; and how well the projects are managed and evaluated. I have written several articles over the past few years on what it takes to successfully design and deploy an Operational…