Operational Excellence is…

“Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – and is precursor to becoming a high-performance organization.”

Go Ugly Early – Go Ugly Fast: Culture change at Twitter

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I was at a conference on Operational Excellence and Business Transformation recently where I was the Chairman.  I was really impressed by the number of people in attendance and the caliber of the speakers. Other than some of the speakers talking about technology, its applications, and their vision of the future, most of the speakers focused on softer skills; leadership, innovation, collaboration, and so on.  And each one of these speakers had one phrase in common; culture change. I found myself pondering; “What does culture change even mean?”  For that matter; “What is culture?”  “Why would culture need to be…
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