BEN NICHOLSON – BANKING & FINANCIAL SERVICES OPERATIONAL EXCELLENCE
Body of Knowledge

BEN NICHOLSON – BANKING & FINANCIAL SERVICES OPERATIONAL EXCELLENCE

Ben Nicholson is an experienced Operational Excellence, Continuous Improvement and Process Re-engineering leader within financial services. He has led major projects in a number of the world’s major banks resulting in change and process improvement. In this exclusive interview for the BTN, Ben shares his views regarding changes within operational excellence, the use of continuous…

Strategy as a Wicked Problem
Thought Food

Strategy as a Wicked Problem

Strategy is the single most important responsibility of senior executives. Unfortunately, many companies fail or struggle to develop effective models in an increasingly complex environment. As a result, contemporary strategic-planning processes don’t help enterprises cope with some of the biggest problems they face. These strategy issues are inherently, tough and persistent, in fact, they are…

5S Done Right
Body of Knowledge

5S Done Right

5S. Five short Japanese words, each beginning with an “S”. The majority of employees in the industrial sector, and increasingly in the public sector, have heard about the “5Ss”. The problem? The vast majority of companies trying to “implement” 5S fails, and does so repeatedly. Many mistake it as a concept for cleaning and tidying…

How Berlin’s Futuristic Airport Became a $6 Billion Embarrassment
Thought Food

How Berlin’s Futuristic Airport Became a $6 Billion Embarrassment

Expected to open in June 2011, the Berlin Brandenburg International Willy Brandt Airport was intended to handle 27 million passengers a year and be crowned as Europe’s “most modern”. But as it were, inspectors consisting of a team of logistics, safety, and aviation experts could hardly believe their eyes upon performing a series of checks and…