Quality Assurance in a Digital World

Quality Assurance in a Digital World

Traditionally in the Service Industry, Quality Assurance (QA) focused on ensuring the quality of (manufacturing and delivering) a service or product. Main focus was on preventing mistakes and defects, with techniques like Statistical Process Control (SPC), Total Quality Management (TQM) and Company Quality. The goal was to assure ‘fit for purpose’ (maximizing customer acceptance) and…

Television Driving Digital Transformation

Television Driving Digital Transformation

For me Digital Transformation (DX) is the integration of digital technologies and data to create new or modify existing customer experiences, business processes and culture to meet changing society, markets demands and business requirements. An important aspect of driving this DX is to continually reimagine your own business in the digital age. But how do…

The Future of Business

The Future of Business

Artificial intelligence is transforming virtually every sector, and in the process, raising urgent questions about how to use this technology effectively and responsibly. Wharton faculty leading a cutting-edge new program and alumni trailblazers weigh in on the power, potential, and pitfalls of AI. “AI is one of the most profound things we’re working on as…

Supply chain disruption

Supply chain disruption

Repurposed supply chains of the future must have resilience and responsibility at their heart COVID-19 has disrupted supply chains around the world. But they’ve also been a vital lifeline to support the response, keeping essential medical supplies, food and other key necessities flowing where they’re needed most. There’s no doubt that the pandemic has tested…

Process Mining, Situational Awareness, and Competitive Advantage

Process Mining, Situational Awareness, and Competitive Advantage

“My dear, here we must run as fast as we can, just to stay in place. And if you wish to go anywhere you must run twice as fast as that.” The Red Queen, in “Through the Looking-Glass” by Lewis Carroll Introduction Industry experts assert that data is the new gold. Even more valuable than…

State of Readiness | John Bicknell; CEO and Founder of More Cowbell Unlimited

State of Readiness | John Bicknell; CEO and Founder of More Cowbell Unlimited

In this episode of “State of Readiness”, I welcome John Bicknell, CEO and Founder of More Cowbell Unlimited. John is a national security thought leader and passionate analytics visionary. He has written extensively on national security matters related to information warfare, critical infrastructure defense, and space situational awareness. And he founded More Cowbell Unlimited to…