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Creating a Culture of Continuous Improvement
-HBR means that a number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs…
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The Secret to Leading Organizational Change Is Empathy
-This article reveals the major changes that will affect every aspect of how a particular firm operates — from the…
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Reinventing Customer Service
-HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center…
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A Step-by-Step Guide to Firing Someone
-HBR attempts to equate the firing process with a most appropriate metaphor: A no-fault divorce. This insert means that as painful…
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Mentoring for career development
-This article means that mentoring programs are aimed at assisting participants with career management but questions just how can a…
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6 Ways to Take Control of Your Career Development If Your Company Doesn’t Care About It
-This short-and-sweet article briefly but eloquently poses the ultimate 6 ways to take control of your career development. Whether you…
