Reinventing Customer Service
-HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center…
A Step-by-Step Guide to Firing Someone
-HBR attempts to equate the firing process with a most appropriate metaphor: A no-fault divorce. This insert means that as painful…
Mentoring for career development
-This article means that mentoring programs are aimed at assisting participants with career management but questions just how can a…
6 Ways to Take Control of Your Career Development If Your Company Doesn’t Care About It
-This short-and-sweet article briefly but eloquently poses the ultimate 6 ways to take control of your career development. Whether you…
How Will AI Change Work? Here Are 5 Schools of Thought
-HBR examines the future of work in the light of Artificial Intelligence and begs the question: How should companies prepare, strategically,…
What Everyone Gets Wrong About Change Management
-While it’s no new revelation that corporate transformations still have a miserable success rate, even though scholars and consultants have significantly…
Turning Potential into Success: The Missing Link in Leadership Development
-Harvard Business Review contends that organizations world-wide are lacking in one key department – a crucial obstacle to their success:…
Rethinking Your Supply Chain in an Era of Protectionism
-According to HBR, it’s high time for European and American companies to rethink their Supply Chain Strategies. For too long…
How Systems Engineering Can Help Fix Health Care
-Intensive care physician Peter Pronovost and chief engineers Alan Ravitz and Conrad Grant, contrasts the way we build hospitals to the approcah taken by an aircraft…
Execution Is a People Problem, Not a Strategy Problem
-HBR examines and reveals the root problems of strategy execution, largely identified as having to do with “people” – and…
Bring in Outside Experts to Mentor Your Team
-Harvard Business Review takes a look at the benefits of bringing in outside experts to contribute technical expertise that an organization does…
Career Planning: Don’t Set Too Many Goals for Yourself
-In an era where we’re constantly bombarded with an overload of information, we as individuals tend to put a lot…
Author archive for HBR.org
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