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The Secret to Leading Organizational Change Is Empathy
-According to the author here, studies on organizational change show that leaders across the board agree: if you want to…
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How to Know If Someone Is Ready to Be a Manager
-It cannot be understated nor argued against that when you’re hiring a new manager, the stakes are real high -…
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Creating a Culture of Continuous Improvement
-HBR means that a number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs…
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The Secret to Leading Organizational Change Is Empathy
-This article reveals the major changes that will affect every aspect of how a particular firm operates — from the…
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Reinventing Customer Service
-HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center…
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A Step-by-Step Guide to Firing Someone
-HBR attempts to equate the firing process with a most appropriate metaphor: A no-fault divorce. This insert means that as painful…
