The Operational Excellence Society is…
a “think tank” that creates and aggregates content for individuals who wish to be high-performance members of high-performance teams at high-performance organizations.
We define Operational Excellence as; “a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – and is precursor to becoming a high-performance organization.“
The need for both KPIs and OKRs
Headline: “Business Metrics Gone Awry: The Dark Side of Relying Solely on KPIs” Subheading: “Corporate Missteps Highlight the Pitfalls of Blindly Chasing Key Performance Indicators” We read about it all the time; in a shocking turn of events, the business world is abuzz with meteoric fall of some company and its CEO, its CFO, or both. It is the story of a once-thriving company (or industry, or even country) whose relentless pursuit of Key Performance Indicators (KPIs) led to its ultimate undoing. And although the story serves as a stark reminder that relying solely on metrics to run a…
featured articles
Design Thinking for Operational Excellence
I was the Chairman at an Operational Excellence and Business Transformation conference in Amsterdam this past March (2023) which was produced by CParity. The lead-off workshop was on Design Thinking…
Best Practices for Designing and Deploying an Operational Excellence Program
These approaches can also be applied to Continuous Improvement, Lean, or Six Sigma Programs. I started my first business, XONITEK, in August of 1985. I still own its latest incarnation…
The 9 Questions To Ask About Operational Excellence
Summary; Most companies preparing to launch an Operational Excellence Program do not take a moment to contemplate what their program is hoping to achieve, or even if what they are…
The Importance of a Project Review Board
A key to success in any Operational Excellence or Continuous Improvement program will be found in the way opportunities for improvement are harvested and prioritized; and how well the projects…
Eulogy of a Continuous Improvement Program
When you were born, everyone could see the twinkle in your eyes for the fire and passion you held. As you grew, you became inspired by the reported accomplishments of…
Build Organizational Capacity and Capability – For Free
I was coaching one of the national oil companies in the Middle East, offering mentorship to the director of their operational excellence program. He was frustrated because he had invested…
Expert Contributors
Facts and Values; The Keys to Operational Excellence in Sales and Marketing
The leaders of B2B companies often face a conundrum in sales and marketing. Their products, services, and talented people solve customer problems daily. Their approaches to awareness, conversion, and retention…
Harnessing core values for success
This article is provided courtesy of theleanmag, a content partner of the Operational Excellence Society. Imagine steering a ship in tumultuous seas without a compass—this is like leading a business without…
What does Excellence taste like?
This article is provided courtesy of theleanmag, a content partner of the Operational Excellence Society. In the culinary world, excellence is often measured by the ability to create unique flavor profiles,…
Five core practices for OpEx
It’s all about the people… … the problem is, that seems hard… The joke often goes that managers pick up the Operational Excellence bible and flip through the chapters: hmmm…
Building Structurally Sound Communication
When was the last time you played Jenga? Maybe you set it up with your kids on a rainy Sunday afternoon, or maybe you idly played it with friends at…
Kaizen every day
Running to standard Whenever there is a problem, we should always first ask the question: Are we running to standard? Often the issue is that we’ve not followed the standard…
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THOUGHT FOOD
How Global Companies Use AI to Prevent Supply Chain Disruptions
Summary. As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential sources and the extended time required to…
Leading in a World Where AI Wields Power of Its Own
New systems can learn autonomously and make complex judgments. Leaders need to understand these “autosapient” agents and how to work with them. Summary. AI has been subtly influencing us for…
the opex vault
What is the Cost of a Nincompoop?
A nincompoop is someone who is grossly inept. They can be categorized as five-figures, six-figures … up to ten-figures or more depending upon how much they cost the organization in…
14 Supply Chain Trends for 2023
Supply chains are the lifeblood of most, if not all, businesses today. Keeping all supply chain components running as smoothly as possible ensures that your business can provide on-time delivery…
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