2023 Sep; Trust Me, I’m an Engineer
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Conflict and Consensus
Arguing and debate (I don’t generally feel there is a difference – except, perhaps, that a debate consists of a series of arguments) goes back to the beginning of the ages, probably starting at the very moment mankind was able to communicate. One of the most famous early debaters was Socrates, a philosopher from Ancient…
The Imperatives of Smart Improvement: From Better Sameness to Transformation
75 percent of improvement projects fail. That’s the number most academics and consultants believe is the average failure rate for performance improvement projects. Three out of four don’t achieve their promised objective. It’s an extraordinary waste of enterprise resources and unintended cause of employee cynicism. The best way to improve the success rate of improvement…
The Efficient Experience
Eliminate the Unessential, Streamline the Essential, & Invest in the Valued. An efficient experience is a win-win-win. It is a win for the customers when an efficient experience delights them. It is a win for the front-line employees, who are supported by competent processes and systems, and engage in more positive encounters with happy customers….
Anthony Goldbloom: The Jobs we will and won’t lose to machines
Machine learning expert Anthony Goldbloom, assesses the extent to which robots will influence our working lives in the future in this insightful TED talk. By crowd-sourcing solutions to difficult problems using machine learning, Goldbloom has come to know that machines aren’t just for simple tasks like sorting mail anymore. In fact, machines are capable of…
5 Olympic Lessons You May Have Missed
The 2012 Olympics lived up to its expectations. We watched the world’s greatest athletes break records and bring home the gold. In all the excitement, what did you learn from these world-class athletes that can help you achieve your goals? Here are 5 lessons learned you may have missed: 1. The field is rich…
Case Study: Operational Excellence Audits as Key Driver
Background: From 1987 until 2009 I was CEO of Interbake Foods, a food processing company headquartered in Richmond, Virginia. We competed in four business segments: Girl Scout cookies, contract manufacturing for branded companies, private label cookies sold to retailers, and baked ingredients for ice cream processors (primarily ice cream sandwich cookies and cones). Interbake had…