Operational Excellence – A Personal Case Study
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Operational Excellence – A Personal Case Study

I write often about Operational Excellence.  How we live in a world of Volatility, Uncertainty, Complexity and Ambiguity (VUCA).  How time is the enemy of the 21st century company and that the organization that knows and trusts its capabilities (and also where they are lacking) is better prepared to synthesize decisions from imperfect data –…

FOUR FOUNDATIONS: THE JOHNSON CONTROLS MANUFACTURING SYSTEM
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FOUR FOUNDATIONS: THE JOHNSON CONTROLS MANUFACTURING SYSTEM

BTOES Insights presents this case study on the Johnson Controls Manufacturing System – just one of the very best Award-Winning Examples of Successful Operational Excellence from the Business Transformation & Operational Excellence Awards, 2017. This well-rounded piece details the four foundations of the system – customer focus, stable production environment, zero tolerance for waste, and organize around pull –…

Lean Six Sigma helps reorganize, streamline front-to-back process for European bank
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Lean Six Sigma helps reorganize, streamline front-to-back process for European bank

In 50 Words or Less: A European investment bank wanted to improve its cash payment process to reduce errors and delays, and ultimately improve customer service. The bank used lean Six Sigma to uncover rework, as well as unnecessary and duplicative actions, to realign activities from its front offices to operations and back offices. BACKGROUND:…

Strategy as a Wicked Problem
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Strategy as a Wicked Problem

Strategy is the single most important responsibility of senior executives. Unfortunately, many companies fail or struggle to develop effective models in an increasingly complex environment. As a result, contemporary strategic-planning processes don’t help enterprises cope with some of the biggest problems they face. These strategy issues are inherently, tough and persistent, in fact, they are…

The Decline and Resurgence of the U.S. Auto Industry
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The Decline and Resurgence of the U.S. Auto Industry

Over the past 3 decades, the U.S. auto industry has faced multiple existential crises, illustrating both the cost of lost opportunities and the power of innovation as the archetypical industrial enterprise adapts to a post-industrial knowledge economy. In the light of this, a more holistic understanding of the industry is called for, for reasons that…