Ready, Fire, Aim!
Body of Knowledge

Ready, Fire, Aim!

There is a saying, rather a curse; “May you live in interesting times”.  It is a curse because interesting times are times that are full of Volatility, Uncertainty, Complexity, and Ambiguity; interesting times are VUCA times; disruptive, chaotic, and transformative. Whereas life in uninteresting times is predicable, rote, even boring. We are living in interesting…

Talent Acquisition ; The Key to Success or Failure
Body of Knowledge

Talent Acquisition ; The Key to Success or Failure

Sadly this article is not about the Transformers. Sorry. It is about something not as exciting but maybe just as important. We are seeing more and more organisations looking to “transform” their Talent Acquisition/Resourcing functions, either as part of a wider HR/People programme or maybe simply wanting to try a new piece of tech. Having…

The Upside of Conflict
Thought Food

The Upside of Conflict

The Standard Social Innovation Review means that too many organizations ignore or avoid addressing internal conflict, and that a healthy perspective on disagreement can increase resilience and spur needed innovation in a socip-business context. Conversely, when left unattended to, the problem will most likely become one of destructive internal conflict, meaning abnormalities such as high…

Reinventing Customer Service
Thought Food

Reinventing Customer Service

HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center usually resembles a factory floor, with row after row of reps, headsets on, sticking to the script and rushing from call to call as they try to minimize “handle time.”  But walk into a T-Mobile…

Time – A Risk Source
Body of Knowledge

Time – A Risk Source

We’re obsessed with Time. Songs and literature don’t forget to remind us that Time goes by, that Time is the key measure of almost everything, even of apparently very solid, indestructible structures as concrete walls. There’s a key question about Time, which is that we know Time’s effects but – as for many other of…