4 lessons the pandemic taught us about work, life, and balance
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4 lessons the pandemic taught us about work, life, and balance

The COVID-19 pandemic changed the way we work for good. Can it also change it for the better? Consultant Patty McCord reviews four key insights employers and employees alike gleaned from their shift to working from home — and shares how companies can use what they learned in lockdown to creatively and innovatively rethink how…

Post COVID-19; Not a Brave New World
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Post COVID-19; Not a Brave New World

By any definition, by any stretch of the imagination, the COVID-19 pandemic has been a transformational event that has affected, either directly or indirectly (probably both) each and every person on the planet.  That the “story” of COVID-19 is being knocked off the front page by the media (like “climate change” before it) and replaced…

Scaling and Sustaining Your Education and Training Program
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Scaling and Sustaining Your Education and Training Program

I have been helping companies design and deploy their Operational Excellence (“OpEx”) and Continuous Improvement (“CI”) programs for a very long time.  Mind you, I was not born with this knowledge.  Rather I gained this knowledge by working with companies and observing the challenges they faced and helping them to overcome those challenges – and…

Operational Excellence – A Personal Case Study
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Operational Excellence – A Personal Case Study

I write often about Operational Excellence.  How we live in a world of Volatility, Uncertainty, Complexity and Ambiguity (VUCA).  How time is the enemy of the 21st century company and that the organization that knows and trusts its capabilities (and also where they are lacking) is better prepared to synthesize decisions from imperfect data –…

The Operational Excellence Manifesto
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The Operational Excellence Manifesto

“Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by…