Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Like many consultants, I travel quite a bit and spend a fair bit of time at airports as a result.  And since I live in Germany and my clients are (mostly) in Europe and in the States, my most popular route (once a month on average) is flying United Airlines between Frankfurt (FRA) and Newark…

Elon Musk; A future worth getting excited about

Elon Musk; A future worth getting excited about

What’s on Elon Musk’s mind? In conversation with head of TED Chris Anderson, Musk details how the radical new innovations he’s working on — Tesla’s intelligent humanoid robot Optimus, SpaceX’s otherworldly Starship and Neuralink’s brain-machine interfaces, among others — could help maximize the lifespan of humanity and create a world where goods and services are…

Television Driving Digital Transformation

Television Driving Digital Transformation

For me Digital Transformation (DX) is the integration of digital technologies and data to create new or modify existing customer experiences, business processes and culture to meet changing society, markets demands and business requirements. An important aspect of driving this DX is to continually reimagine your own business in the digital age. But how do…

Respect the Neural Network of Your Business

Respect the Neural Network of Your Business

Earlier this year I shared a tale of woe.  One of my long-term clients had suffered a ransomware attack due mostly to the negligence of the business leadership to be respectful of the need to maintain their information technology infrastructure and be vigilant against external threats from bad actors (along with internal threats from system…

Unlocking end-to-end digital fulfillment

Unlocking end-to-end digital fulfillment

Agile supply chains deliver a seamless experience Customers now expect more from their purchasing experience. Exceeding these expectations could require an agile supply value chain—one made possible through digital supply networks. BEFORE the advent of digital technologies, fulfillment was largely an exercise in “sell and replenish” for companies. Now, Fourth Industrial Revolution technologies such as artificial…