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The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies
-In the late 1970s, “quality” began to evolve from its historically “Neanderthal” passive inspection approach to its current “Cro-Magnon,” more…
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The promise and challenge of the age of artificial intelligence
-McKinsey & Co means that embracing AI promises considerable benefits for businesses and economies through its contributions to productivity growth…
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The Human skills we need in an Unpredictable World
-The more we rely on technology to make us efficient, the fewer skills we have to confront the unexpected, says…
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Getting personal about change
-This article means a surefire way to shoot yourself in the foot when you’re leading a large-scale change effort, is…
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Emotional Intelligence Materials
-I took a break from writing in August so that I could develop and refine a new Masterclass and Workshop…
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The Dangers of Being an Empathetic Leader
-There are good reasons that experts like Daniel Goleman have hailed empathy as a core competency of good leadership. Empathy…
