Operational Excellence in a Digital World
Body of Knowledge

Operational Excellence in a Digital World

Traditionally in the Service Industry, Operational Excellence (OpEx) focused on the Operations function: Back and Mid Offices fulfilling the client’s request. Main focus was on decreasing handling and throughput time, with techniques like Lean Thinking, Six Sigma and Scientific Management. The goal was mainly to let humans work more efficiently. However, in the last years,…

State of Readiness:  Andrew E. Chrostowski; CEO, RealWear
Body of Knowledge Podcasts

State of Readiness: Andrew E. Chrostowski; CEO, RealWear

Joseph Paris invites Andrew Chrostowski, Chairman of the Board and Acting CEO of RealWear to “State of Readiness”.  We start with discussing what RealWear is all about – and it is one of the coolest systems I have seen for employee-enablement.  RealWear had designed and developed ruggedized head-mounted wearable Android-class tablet computer that frees a worker’s hands for dangerous jobs.  Being…

The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies
Body of Knowledge

The sad reality of “quality” today: How innovation and growth creates waste and inefficiencies

In the late 1970s, “quality” began to evolve from its historically “Neanderthal” passive inspection approach to its current “Cro-Magnon,” more pro-active, project-based approach “bolted-on” to the current operational status quo.  Joseph Juran was a pioneer in such efforts. Various subsequent adaptations such as Six Sigma and Lean evolved it further; but, over time, it has…

Applying Lean Six Sigma Methods to Litigation Practice
Thought Food

Applying Lean Six Sigma Methods to Litigation Practice

A growing number of law departments and law firms are exploring Lean Six Sigma and similar methodologies to continuously improve the way they deliver legal services. By tailoring these techniques to litigation processes, legal teams can reduce costs, increase efficiency and better align their workflows with client priorities This article provides a thorough investigation into…