Quality Assurance in a Digital World

Quality Assurance in a Digital World

Traditionally in the Service Industry, Quality Assurance (QA) focused on ensuring the quality of (manufacturing and delivering) a service or product. Main focus was on preventing mistakes and defects, with techniques like Statistical Process Control (SPC), Total Quality Management (TQM) and Company Quality. The goal was to assure ‘fit for purpose’ (maximizing customer acceptance) and…

State of Readiness | Sam Smolik “The Power of Goal Zero”

State of Readiness | Sam Smolik “The Power of Goal Zero”

My guest today is Sam Smolik, SVP Americas Manufacturing (retired) for LyondellBasell and author of the book, “The Power of Goal Zero“. After his retirement, Sam decided to share the lessons learned during his journey and years of experience – the best practices and techniques for achieving Operational Excellence – and that led him to…

Manage Your Suppliers’ Internal Defects

Manage Your Suppliers’ Internal Defects

As a manufacturer, we want our defects rate to be as close as possible to the “Six Sigma level, 3.4 defects per million opportunities” (DPMO) on products we fabricate.  A possibly overlooked key is how we manage our suppliers’ defects; what they do with the recovered contents off the parts we reject and return to…

Operational Excellence in a Digital World

Operational Excellence in a Digital World

Traditionally in the Service Industry, Operational Excellence (OpEx) focused on the Operations function: Back and Mid Offices fulfilling the client’s request. Main focus was on decreasing handling and throughput time, with techniques like Lean Thinking, Six Sigma and Scientific Management. The goal was mainly to let humans work more efficiently. However, in the last years,…

State of Readiness:  Andrew E. Chrostowski; CEO, RealWear

State of Readiness: Andrew E. Chrostowski; CEO, RealWear

Joseph Paris invites Andrew Chrostowski, Chairman of the Board and Acting CEO of RealWear to “State of Readiness”.  We start with discussing what RealWear is all about – and it is one of the coolest systems I have seen for employee-enablement.  RealWear had designed and developed ruggedized head-mounted wearable Android-class tablet computer that frees a worker’s hands for dangerous jobs.  Being…