ByEY.com
Consumer behavior is changing dramatically all of the time… … If you don’t plan for the future today, you may find tomorrow’s too late. While the immediate response to COVID-19 seems all-consuming, we still need to think of this pandemic in phases. There’s what we must do “now” to manage business continuity, what we must…
Topic: Business Owners get the leftovers and – unrelated – how it sucks to get old and looking for a job. The issue has been settled. The Outliers Inn will no longer take reservations, but rely solely on walk-ins. From this day forth, we will rely on the eccentricity of our audience and their eclectic interests,…
Although fraught with great peril, our intrepid hosts open-up the podcast to call-ins. What can go wrong? Well, everything can go wrong. But in spite of the incredible odds, our first call-in episode went rather well. So well, in fact, that the call-in format will be our new standard format for the show. In this…
ByHBR.org
HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center usually resembles a factory floor, with row after row of reps, headsets on, sticking to the script and rushing from call to call as they try to minimize “handle time.” But walk into a T-Mobile…
It seems that not a day goes by without our reading about someone getting caught in the processes of a system – aggreged not (necessarily) by nefarious intent, but by a process that didn’t take into consideration some set of circumstances. Sometimes, the angst endured is amplified by the subsequent processes initiated in a chain…
Welcome to Episode 16 of the Outliers Inn podcast: Agile development in the public service industry. Topic: Join Antlerboy and JP as they talk with Matt Barnaby where they discuss the application of agile development practices in the public service industry. Hosts: Joseph Paris & Benjamin Taylor Guests: Matt Barnaby Click here to listen now!
