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Join Antlerboy and JP in their first Three-way
-Although fraught with great peril, our intrepid hosts open-up the podcast to call-ins. What can go wrong? Well, everything can…
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Reinventing Customer Service
-HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center…
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Doing Right vs Doing It Right
-It seems that not a day goes by without our reading about someone getting caught in the processes of a…
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The Outliers Inn – Episode 16 – Agile development in the public service industry.
-Welcome to Episode 16 of the Outliers Inn podcast: Agile development in the public service industry. Topic: Join Antlerboy and JP as they…
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Episode 9 – The Outliers Inn – Customer Engagement
-Welcome to Episode 9 of The Outliers Inn podcast: Customer Engagement. Topic: Join us as we have a spirited conversation…
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Turnarounds in Customer Experience – the Real “Unicorn”
-We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with…
