Lean Six Sigma helps reorganize, streamline front-to-back process for European bank

Lean Six Sigma helps reorganize, streamline front-to-back process for European bank

In 50 Words or Less: A European investment bank wanted to improve its cash payment process to reduce errors and delays, and ultimately improve customer service. The bank used lean Six Sigma to uncover rework, as well as unnecessary and duplicative actions, to realign activities from its front offices to operations and back offices. BACKGROUND:…