Body of Knowledge

  • Body of Knowledge
    words matter movement

    The Words Matter Movement

    - by Joy Baldridge

    The Words Matter Movement involves being a practitioner of careful, thoughtful and deliberate positive communication. It is so easy to speak without thinking. To not genuinely listen and connect with people. When words are used in the wrong way it can be devastating. Words are container of power. So, how are you using yours? Words motivate or deflate thoughts hopes, dreams and actions. Words have the power to excite, inspire, elate, sadden, frighten, anger or give hope. Language is behavior. What you say matters. It shapes your environment, your work and your life. I am particularly aware of the power…

  • Body of Knowledge
    recession

    The Recession is Dead – Long Live the Recession

    - by Joseph Paris

    The competitive advantage for businesses in the 20th Century was centered around the efforts related to process excellence – making the processes throughout a business as efficient and as effective as possible. And this was accomplished using a variety of disciplines including (but not limited to) Lean, Six Sigma, Theory of Constraints, and so on. This is not to say that a mastering of these methodologies and their tools are obsolete or otherwise diminished in their importance. They are a necessary foundation on which to build and go beyond. But, time is the enemy of the 21st Century company. Therefore,…

  • Body of Knowledge
    BTOES Key Challenges Business Transformation

    BUSINESS TRANSFORMATION & OPERATIONAL EXCELLENCE KEY CHALLENGES

    Operational Excellence Key Challenges Speed and the ability to adapt to changing market conditions are a significant challenge for business. The threat of new competition (the #1 driver), rising customer expectations, expanding markets, and digitalization are the key drivers of change. These are driving force behind the every increasing need for Operational Excellence, especially for end-to-end Business Transformation, and rapid, agile, flexible solution offerings and execution. New technologies and innovation acceleration are disrupting all traditional industries and markets. Start-ups no longer have major barriers to entry, computing powering is accelerating, and business models are being disrupted in just a few…

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    Is Santa a Lean Leader?

    Is Santa a Lean Leader?

    - by Philip Holt

    As we approach the Holiday period and Christmas, it got me thinking about Father Christmas, or Santa, and whether he is, in fact, a good example of a Lean Leader. The more that I investigated, the more that I found supporting evidence: Safety First Safety is the top of mind for any Lean Leader and it appears that St. Nicholas is no exception, as he has consistently improved his approach to the gift delivery approach, utilising the latest in ‘Elf and Safety’ practice.   Leader Standard Work Wherever you look, Father Christmas has created a standardised approach to his leadership, ensuring that…

  • Body of Knowledge
    sales interview questions

    The Complete List of Sales Interview Questions and Answers

    - by Gretchen Lubbe

    Have you ever “Nailed it!” when interviewing for a sales position? All the stars aligned. Your answers were spot on, and the rapport was effortless. Isn’t that the best feeling?! How do you usually feel when interviewing for a sales position? Excited? Nervous? Confident? Uncertain? Driven? All of the above? Regardless, there are concrete ways that you can raise the bar on your interviewing skills by becoming aware of the questions you will be asked, and some effective ways to answer them. Below are a wide variety of interview questions ranging from basic to advanced, and high potential answers based…

  • Body of Knowledge

    So, you want to write a book…

    - by Joseph Paris

    My book, “State of Readiness”, was published in May this year (2017).  And it’s been almost six months since I have written a fresh article.  It’s not been for a lack of topics.  In fact, I have several topics in the queue for articles I want to write.  But, publishing a book took a lot of effort and I found myself exhausted from writing.  So, I put my pen, typewriter, word-processor on the shelf for a while until I could regain my strength. Many people have commended me on this accomplishment (thank you all).  But there have also been many…

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