How great supply-chain organizations work
Body of Knowledge Thought Food

How great supply-chain organizations work

When redesigning a supply-chain organization, it’s intuitive to look to successful companies’ design choices. But our research finds that other factors correlate better to bottom-line performance. How do decisions about the design of supply-chain organizations affect the overall performance of a business? We recently analyzed the supply-chain organizations of more than 50 companies in a…

The boss factor: Making the world a better place through workplace relationships
Body of Knowledge Thought Food

The boss factor: Making the world a better place through workplace relationships

Today’s leaders have never been under so much pressure. Even as they navigate the evolving COVID-19 crisis—keeping their customers and employees safe and their businesses viable—expectations are sky-high. Shareholders are calling for foresight, bold strategies, agility, and resilience, while governments and communities increasingly expect businesses to support broader goals, such as sustainability and social justice. For…

Lean management or agile? The right answer may be both
Body of Knowledge Thought Food

Lean management or agile? The right answer may be both

Has there even been a time when customers were more demanding of the companies serving them? Industry 4.0 technologies—many barely imaginable only a decade ago—have already enabled genuine breakthroughs in cost, convenience, and customization, creating extraordinary value for buyers while raising the performance bar for producers ever higher. And then there’s the volatility that never entirely disappears,…

The next wave of healthcare innovation: The evolution of ecosystems
Body of Knowledge Thought Food

The next wave of healthcare innovation: The evolution of ecosystems

Ecosystems create powerful forces that can reshape and disrupt industries.  In healthcare, they have the potential to deliver a personalized and integrated experience to consumers, enhance provider productivity, engage formal and informal caregivers, and improve outcomes and affordability. We define an ecosystem as a set of capabilities and services that integrate value chain participants (customers,…