The supply chain trends shaking up 2023

The supply chain trends shaking up 2023

When disruption is constant, an organization’s preparation for key supply chain trends can be a significant competitive advantage. Disruptions to supply chain operations are set to stay in 2023, whether they be existing or new geopolitical conflicts, inflationary pressures and the recessionary environment, climate change weather events, or other issues yet to emerge. They can…

Global Supply Chains Face ‘Hangover’ as Excess Demand Softens

Global Supply Chains Face ‘Hangover’ as Excess Demand Softens

It’s not even the morning of New Year’s Day and already there’s talk in supply-chain circles of the 2023 hangover. “There’s a reliability hangover,” Bill Seward, the new president of supply-chain solutions at United Parcel Service, said in an interview. He was referring to lingering headaches from more than two years of shipping congestion, delivery disruptions and…

Customer Surveys Are No Substitute for Actually Talking to Customers

Customer Surveys Are No Substitute for Actually Talking to Customers

Summary.   Surveys are a pain to complete and, as a result, most people don’t invest much thought in filling them in, which means the information they give is low-quality and unlikely to provide strategic insight.  Talking to customers and asking open-ended questions yields better results and in most cases your managers will not need to conduct…

How Timeboxing Works and Why It Will Make You More Productive

How Timeboxing Works and Why It Will Make You More Productive

Summary.   In a recent survey of 100 productivity hacks, timeboxing — migrating to-do lists into calendars — was ranked the most useful. Timeboxing can give you a much greater sense of control over your workday. You decide what to do and when to do it, block out all distractions for that timeboxed period, and get it…