Body of Knowledge

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    Operational Excellence by Design eNewsletter – March 2020

    March, 2020 Monthly Musing       “Do what you can, with what you got, from where you are.” – Teddy Roosevelt “Readiness is not about when things go right, but what you do when things go wrong.” – Joseph Paris     Founder’s Corner Never let a serious crisis go to waste       In an interview with the Wall Street Journal on November 19,2008, Rahm Emanuel was quoted as saying; “You never want a serious crisis to go to waste. And what I mean by that it’s an opportunity to do things that you think you could not…

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    Lean Busy vs Ignorant Overload Bliss

    - by Philip Holt

    One of the biggest challenges of a Lean Transformation is to create the ‘Vision of Excellence’; what should we aim to achieve over the coming years, what is possible? This is often problematic because the majority of people in the organisation ‘don’t know what they don’t know’; that is, they haven’t seen what truly Operationally excellent companies look like, and hence cannot envision what the size of their opportunity really is. A great way of seeing what world class looks like is through the attendance of best practice visits to operationally excellent companies on what are called Kaikaku experiences. The…

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    Never let a serious crisis go to waste

    - by Joseph Paris

    In an interview with the Wall Street Journal on November 19,2008, Rahm Emanuel was quoted as saying; “You never want a serious crisis to go to waste.  And what I mean by that it’s an opportunity to do things that you think you could not before.” He was referring to the crisis that was to become known as the “Great Recession” that gripped much of the world, hitting hardest from 2007-2008.  It was a period when millions of people lost their homes to foreclosure, nearly countless businesses declared bankruptcy; many being household names such as General Motors and Chrysler…

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    OUTLIERS INN – EPISODE 48 – ROBOTS, BEER, CASH FOR CONSULTANTS, AND TEAM EFFECTIVENESS.

    - by Joseph Paris

    This session starts off serious with Antlerboy sharing some rather serious endeavors he is launching.  But the guests (mercifully) come to visit and breathe life back into the conversation with talks of; robot competitions, beer (again), heaps of cash for consultants in the UK, and the tragedy of a video being removed from YouTube causing one of our guests to actually do work. The episode starts off rather professional (read dry) with Antlerboy introducing some of his new endeavors.  He introduces two new podcasts; “Joy in Work; The public service transformation” and “Transduction; the systems complexity and cybernetics” – neither…

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    State of Readiness – Joe Vacca: Cigna

    - by Joseph Paris

    For 20+ years Joe has been empowering organizations, teams, and individuals to continuously improve processes and outcomes toward their goals and ultimately achieve Excellence in their chosen business, function, or discipline.  What makes Joe unique is that he has led successful transformation programs across several Fortune 100 companies – and he has experienced the deployment and sustainment phases both as a senior leader of large organizations, as well as an Operational Excellence … Listen Here…

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    People-Centric Digitalization

    - by Andreas Eschbach

    Technology is everywhere; pervasive and inescapable.  Intended to make lives and work easier, less boring, and safer, while simultaneously accelerating the ways we interact with one another and doing business.  But as with the introduction of anything “new”, there is a level of anxiety that is felt by the people the technology will touch.  It’s a difficult balance.  And if the balance is not achieved, the people will be resistant. In the process industry, fewer people are required to produce ever more product.  It’s not that there are fewer employees on the shop floor.  Rather, the increases in efficiencies and…

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