Body of Knowledge

  • Body of Knowledge
    Operational Excellence Empire State Building

    Operational Excellence is Not Something New

    - by Joseph Paris

      There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma, Theory of Constraints, Project Management, and so on – which together comprise Operational Excellence (including the content produced by myself).  But are all of these concepts as “new” as some would have you believe?  Have they never been embraced or implemented in the past? For your consideration; The date is January 22nd, 1930.  The place is mid-town Manhattan.  Right in the center of the lower portion of Manhattan Island.  One of the most densely populated areas in the country at…

  • Body of Knowledge
    lean leap

    Stuck in the Middle Of a Lean Leap – Part 2

    - by Robert P. Thames

    This is Part II of a two part series – part 1 here Robert P. Thames, FACHE, FHFMA, President and CEO, Northern Arizona Healthcare PART II: STAGES OF EVOLUTION – AND HOW TO MIGRATE “You are here” and the Gretzky factor To assist in gaining perspective on ‘where are we now?’ in the context of an organization’s improvement or lean journey, a framework is offered as a combination GPS – Gauging (your) Performance System – and compass (‘where is true north?’) tool; see tables: Gauging Performance System (GPS) Evolution and GPS Illustration. Four stages of improvement evolution are delineated below.…

  • Body of Knowledge
    stuck

    Stuck in the Middle Of a Lean Leap

    - by Robert P. Thames

    This is Part I of a two part series Robert P. Thames, FACHE, FHFMA, President and CEO, Northern Arizona Healthcare “Everything looks like failure in the middle.” – Rosabeth Moss Kanter SUMMARY: All senior leader teams get stuck on their improvement journey. Examination of common stuck points for senior leader teams on their improvement journey provides insights into what works and what doesn’t. An improvement evolution framework is offered as a ‘GPS’ tool to aid leaders in building and strengthening their improvement “flywheel” for sustainable change. Drawing on the latest thinking of experts in many fields and the latest doing…

  • Body of Knowledge
    safety

    Should Safety Stock Include Demand Forecast Error?

    - by David McPhetrige

    Yes, I’m broaching a hot topic. This article is deliberately not exhaustive, leaving plenty of room for further discussion. My intent: to encourage constructive, informative conversation among my many LinkedIn supply-chain experts. I have done my best to ensure that I have supported all my assertions with facts, analysis and calculations. Here is my theme: Forecast-to-actual demand variation has no place in determining safety stock (or buffer inventory of any form). Regarding actual demand, safety stock applies only to common-cause variation. Please follow my line of reasoning, and I so appreciate your interest, attention and participation in a discussion! First, three definitions: 1. Safety stock, or SS: Not…

  • Body of Knowledge
    experience

    Turnarounds; Customer experience real unicorn

    - by Joseph Paris

    We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions?  How many times have we read bad reviews on hotels or restaurants as compared to good reviews?  Furthermore, how many times have our decisions been influenced by reviews (both good and bad)?  The experiences shared by others we know, even by total strangers, have an enormous effect on our buying decisions.  The reality is not formed by marketing departments as…

  • eNewsletters

    Operational Excellence by Design eNewsletter – March 2016

    - by Operational Excellence Society

    Sponsored By Issue: 2016-3 MARCH 2016 Founder’s Corner Turnarounds in Customer Experience – the Real “Unicorn” the Editor Joseph F Paris Jr We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions?  How many times have we read bad reviews on hotels or restaurants as compared to good reviews?  Furthermore, how many times have our decisions been influenced by reviews (both good and bad)?  The experiences shared by others we know,…

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