Body of Knowledge

  • Body of Knowledge

    Know When to Hold ‘Em, Know When to Run

    - by Joseph Paris

    Kenny Rogers Had It Right…. “You got to know when to hold ‘em, know when to fold ‘em, Know when to walk away and know when to run. You never count your money when you’re sittin’ at the table. There’ll be time enough for countin’ when the dealin’s done.” – Kenny Rogers, The Gambler This was a very popular song back in the 1980’s when Kenny Rogers was at the pinnacle of his career. I always liked it because the refrain (quoted above) resonated with me as being a perfect truth. And not just a truth that was applicable to…

  • Body of Knowledge

    A Modest Proposal

    - by Joseph Paris

    Over the last few years, I have had the opportunity to guest lecture, usually at the Master’s level, at various Universities in Upstate New York.  I find the experience very rewarding as I have the opportunity to bring value to the next generation.  But, most importantly, I am always enriching my knowledge in the classroom participation of the students. There is one thing I have noticed, however (and please keep in mind that this is not a scientific survey).  It would appear that the vast majority of the students in these Master’s level classes are foreigners.  To me, this is…

  • Body of Knowledge
    customer service

    Is Your Customer Service Lean or Anorexic?

    - by Joseph Paris

    Lessons on Air Travel… Unlike most people I know, I actually enjoy flying.  It’s mostly the result of an attitude that I project when taking a trip, coupled with an amount of planning and making sure I get to the airport well ahead of time.  If there is a layover involved, I want a MINIMUM of one hour, preferably up to two hours. You see, hanging around the airport is one of the few times I actually can be removed from the hustle and bustle of my daily routine.  A place where I can get away from all the sources…

  • Body of Knowledge

    Leadership Through Public Speaking

    - by Joseph Paris

    “When I Heard the Learn’d Astronomer” from Walt Whitman’s Leaves of Grass “When I heard the learn’d astronomer, When the proofs, the figures, were ranged in columns before me, When I was shown the chards and diagrams, to add, divide, and measure them… When I was sitting heard the astronomer where he lectured with much applause in the lecture room, How soon unaccountable I became tired and sick, Till rising and gliding out I wander’d off by myself, In the mystical moist night air, and from time to time, Look’d up in perfect silence at the stars.” One of my…

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