In life – regardless of whether you are looking to hire someone or decide to trust someone – the better you are at judging people, the better. Unfortunately, effective communication is a challenge of most people, and it’s even harder to read others. Several decades of research has focused on the mental processes we use to interpret what we see or hear. But the pivotal errors actually occur before that: the real problem lies within the questions we ask to understand people in the first place. Harvard Business Review suggests some useful tactics for asking good follow-up questions, in order to find out who you’re really dealing with.
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