Body of Knowledge

  • AI and Trust

    As part of a collection of insights about digital trust, this article means that the transformative potential of AI is high, but so are its risks. IN the light of the use of artificial intelligence (AI) and machine learning proliferates, which means that AI technologies are rapidly outpacing the organizational governance and controls that guide their use,…

  • The Fault Lies Not in the Stars, but Within Ourselves

    I hear all too often from professionals in Continuous Improvement how “Senior Leadership does not give me the support I need”.  Some go further by making the claim that “Senior Leadership just doesn’t understand”.  And some go further still and make the suggesting there is a conscious, if not curious, effort by senior leaders to…

  • Crafting a convenient truth: The crisis of leadership

    The number, size and scope of things distracting management’s attention from the task of running the business continues to expand at an increasing pace.  Denial of the threats from smoldering issues drives leaders to underestimate the potential for reputational and financial damage that can be caused by bad information gone viral.  If you want senior…

  • State of Readiness; Peter Evans & LEGO

    In this episode, I interview Peter Evans, Continuous Improvement Director for Lego Group.  I have known Peter for a couple of years.  And we seem to keep running into one another at Operational Excellence conferences – which are the circumstances of our first meeting.  I have always found Peter to be an affable gentleman and…