“Charting the Right Course” by XONITEK’s Joseph Paris & continued media coverage of the Operational Excellence Society. Published in Lean Management Journal in the February 2013 issue.
ByHBR.org
Summary. Some customer service experiences are simple and can be automated. But others, particularly those that involve challenging and complex customer needs, often require creative solutions by frontline employees. In these situations, should employees be empowered to break rules and protocols in order to come to a satisfactory conclusion? Research suggests that certain situations can benefit…
The investor due diligence process has evolved with the growth of the hedge fund industry. What was once a short and rather perfunctory process has grown into one which today is highly quantitative and detailed. While there is no one-size-fits-all formula for investors, one certainty is that managers who understand the components of the due…
ByTED
How do you read a two-thousand-year-old manuscript that has been erased, cut up, written on and painted over? With a powerful particle accelerator, of course! Curator and rare book scholar William Noel believes museums should make their collections free and available on the internet. In this fascinating TED Talk, Noel shares the intriguing story behind…
Those Americans who receive health care insurance through their employees may need to get comfortable with digging even deeper into their pockets. Over the next 18 months, businesses are expected to implement healthcare plans requiring higher deductibles. Large up-front, out-of-pocket costs are anticipated to become mandatory before any insurance coverage kicks in. This is because…
While that popular “ made in China ” label won’t be disappearing from the international market anytime soon, buyers across the globe are becoming increasingly conscious that pricing by Chinese suppliers is on the up and up… and up. The only real variable is the reason for these frequent pricing increases. As inconvenient as these…
ByTED
In this fascinating talk, entrepreneur Lisa Gansky – author of “The Mesh: Why the Future of Business Is Sharing,” and the instigator behind the Mesh Directory (www.meshing.it) – puts a fresh spin on the concept of sharing. Gansky believes that the world will enjoy a large-scale shift toward sharing in the future. She highlights a…
