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Intelligent process automation: The engine at the core of the next-generation operating model

McKinsey & Company reconsiders intelligent process automation in this must-read article. Outlining the five key technologies of full intelligent process automation, they share with us how to properly use them to enhance productivity and efficiency, reduce operational risks, and improve customer experiences. This is especially important in the digital age, as organizations are heeded to constantly and rapidly advance their digital capabilities to meet business challenges. The contention is that intelligent process automation (IPA) will be a core part of companies’ next-generation operating models.

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