AI with a Human Face

AI with a Human Face

The case for—and against—digital employees Summary. All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that does not depersonalize or commodify them. Enter the digital human. Rapid progress in computer graphics, coupled with advances in AI, is putting humanlike faces…

Artificial Intelligence and Continuous Improvement

Artificial Intelligence and Continuous Improvement

Artificial Intelligence (AI) has the potential to significantly impact the field of continuous improvement by providing organizations with new tools and techniques to identify and eliminate waste and improve performance.  Some ways that AI can be used in continuous improvement include: It is worth mentioning that AI is not a silver bullet, the success of…

How do you stay on course when the direction keeps changing?

How do you stay on course when the direction keeps changing?

What technology companies need to do to create an agile operating model in today’s unpredictable world. Questions to ask Can your operating model stand up in an unpredictable world? Will your operating model propel you into the future? Is your operating model agile enough? The recent rise in global trade-related risks and technology nationalism has…

Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Like many consultants, I travel quite a bit and spend a fair bit of time at airports as a result.  And since I live in Germany and my clients are (mostly) in Europe and in the States, my most popular route (once a month on average) is flying United Airlines between Frankfurt (FRA) and Newark…

Elon Musk; A future worth getting excited about

Elon Musk; A future worth getting excited about

What’s on Elon Musk’s mind? In conversation with head of TED Chris Anderson, Musk details how the radical new innovations he’s working on — Tesla’s intelligent humanoid robot Optimus, SpaceX’s otherworldly Starship and Neuralink’s brain-machine interfaces, among others — could help maximize the lifespan of humanity and create a world where goods and services are…