The Outliers Inn; Business Process Tangles
Welcome to Episode 28 of the Outliers Inn: Business Process Tangles
Join Ben and Joe with their special guest Brian Hunt as they discuss business process tangles and how to un-tangle them.

Welcome to Episode 28 of the Outliers Inn: Business Process Tangles
Join Ben and Joe with their special guest Brian Hunt as they discuss business process tangles and how to un-tangle them.

Are you concerned that the world may end next year? You can now breath easy. Mayan experts are taking the opportunity to dispel any belief that the ancient Mayans predicted a world apocalypse next year. According to specialists December 12, 2012, has not been earmarked as the end of the world by the Mayans, but…

Gulfport Energy Shares fell rapidly last spring. That is until the oil and gas producer admitted to having begun drilling its initial 3 wells in the Utica shale formation in Ohio. Since that day, the firm’s value has doubled and continues to grow. Energy producers in the Ohio have likened the Utica to the giant…

The COVID years of 2020 and 2021 notwithstanding, the subject of “culture change” has been a topic at many (if not all) conferences on Operational Excellence and Continuous Improvement that I have attended over the past several years. But the conversation always seems to gravitate towards the “how”whenever the subject comes up, with little attention…

HBR attempts to equate the firing process with a most appropriate metaphor: A no-fault divorce. This insert means that as painful as divorce may be at the time, it allows two people to correct a mistake and move on to a more satisfying future. And handled well, termination works the same way. Here’s how to do…

Those working on operational excellence are typically focused on optimisation, waste elimination, capacity utilization, process redesign and other operational challenges. This focus can lead to a lack of business perspective. How can operational excellence professionals keep the business in mind while making operational improvements? The business model canvas is one widely used tool. By laying…

An important aspect of total quality is the identification and control of all the sources of variation so that processes produce essentially the same result again and again. At a glance, a histogram is a tool that allows you to understand a variation that exists in a process. Although the histogram is essentially a bar…