The Outliers Inn; Business Process Tangles
Welcome to Episode 28 of the Outliers Inn: Business Process Tangles
Join Ben and Joe with their special guest Brian Hunt as they discuss business process tangles and how to un-tangle them.

Welcome to Episode 28 of the Outliers Inn: Business Process Tangles
Join Ben and Joe with their special guest Brian Hunt as they discuss business process tangles and how to un-tangle them.

Human capital represents two-thirds of wealth for the average individual—and work experience contributes almost half of that value. he most important resource in any economy or organization is its human capital—that is, the collective knowledge, attributes, skills, experience, and health of the workforce. While human capital development starts in early childhood and continues through formal education,…

I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…

Education innovator, Anant Agarwal is pairing online education with face-to-face student-faculty interactions, with the purpose of reshaping the university campus experience. As the head of edX, he makes the case in this significant TED talk that MOOCs still matter — after the hype in 2013 was followed by some disappointing results. Agarwal means that massive open online…

The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and processes.” She is not alone.

The COVID-19 pandemic has suddenly and dramatically upended the working world, creating unanticipated business and leadership challenges. Some organizations are pivoting hard to new delivery channels, new products, and new operating models without having enough time to manage the impact of these changes thoughtfully. As a result, many executives currently find themselves shooting from the…

These are difficult times to be positive about almost anything, and certainly the nature of work is no exception. The lingering challenges of the pandemic on both the family and one’s professional life, many corporate disruptions across industries, economic instability affecting all of us, and the evolving “world of work” which has certainly become more…