Body of Knowledge

  • eNewsletters

    2009-Oct; XONITEK eNewsletter, Operational Excellence by Design

    - by Operational Excellence Society

    XONITEK eNewsletter                                       October  2009    Operational Excellence by Design – A cross-disciplinary approach in the pursuit of perfection.  PRESIDENT’S PERSPECTIVES “Cloud Telephony” – Nomad’s At Last  By Joseph F Paris Jr Over the past several years, there have been many innovations in technology which have accelerated the flattening of the world – a flattening which has enabled colleagues and the value-chain to become more and more integrated and collaborative in real-time.   A major stumbling block has always been telephony systems which could create a virtual world-wide office.  Not…

  • Body of Knowledge
    nomads

    “Cloud Telephony” – Nomads at Last

    - by Joseph Paris

    The New Nomadism Apr 10th 2008, From The Economist print edition At the Nomad Café in Oakland, California, Tia Katrina Canlas, a law student at the nearby university in Berkeley, places her double Americano next to her mobile phone and iPod, opens her MacBook laptop computer and logs on to the café’s wireless internet connection to study for her class on the legal treatment of sexual orientation. She is a regular here but doesn’t usually bring cash, so her credit-card statement reads “Nomad, Nomad, Nomad, Nomad”… The above is an excerpt from a Special Report entitled “Nomads at Last” in The Economiston April 10th, 2008.  The…

  • Body of Knowledge

    From “Metric” to “Magnificent”!

    - by Vivian Hairston Blade

    How to move from simply measuring customer satisfaction to taking action that drives growth.Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell.The real power is inside these stories and what you do with them in order to go from customers being merely ‘satisfied’ to being ‘active promoters’ of your brand.   Promoters and detractors exhibit dramatically different behaviors and produce dramatically different economic results. You’ll need to quantify the value of promoters vs. detractors in order to understand the financial impact on the bottom…

  • Body of Knowledge

    Why Things Work – The Merlin Navigator

    - by Charles E. Smith

    The world is littered with examples where once promising opportunities became a source of ongoing disappointment and loss.  Key projects, partnerships, mergers, new technology and programs – we launch these things with fanfare and an enthusiastic press release, only to suffer as a helpless spectator as conflict erupts, innovation fizzles and profits disappear. What once seemed like a bold step forward only yields pain, embarrassment, waste, lost profit, employee rebellion and investor rage.Sound Familiar?While these frustrations are avoidable, the obstacles and solutions that were obscure at inception seem all too clear during the debrief. What organizations want (and what they need)…

  • eNewsletters

    2009-Sep; XONITEK eNewsletter, Operational Excellence by Design

    - by Operational Excellence Society

    Operational Excellence by Design – A cross-disciplinary approach in the pursuit of perfection.  XONITEK eNewsletter                                                                                                      September 2009 ANNOUNCEMENTS & EVENTS XONITEK Sponsors Symposium Business Survival in the New Economy September 24th – Scranton, Pennsylvannia Many midsized global companies are looking to streamline operations, reduce business and IT costs and grow customer lifetime value.  To achieve…

  • Body of Knowledge

    Gastronomically Around the World in 80 Days

    - by Joseph Paris

    One of my colleagues wonders why I don’t eat – I often go until late in the afternoon until I take my first bite of the day.  My simple response is that I don’t like to eat. I don’t enjoy eating for nourishment. But I do enjoy dining and the entire dining experience. I refuse to eat at any of the “chains” where they deep-fry you to death and the portions are obscenely giganormous. When a dish is served to me, I don’t like my first response to be one of intimidation as in; “Holy cow, I will NEVER finish…

Listen to our free monthly podcast!

Listen
SUBSCRIBE TO OUR NEWSLETTER