Body of Knowledge

  • Wal-Mart puts the squeeze on suppliers to share its pain as earnings sag

    Reuters reports that suppliers of everything from groceries to sports equipment are being squeezed for price cuts and cost sharing by Wal-Mart Stores. Moreover, they are bracing for the pressure to ratchet up even more after a shock earnings warning from the retailer last week. The discount store has always had a reputation for demanding…

  • How much of your audience is fake?

    According to Bloomberg, marketers mistakenly thought the Web would allow perfectly targeted ads. As based on a study last year in conjunction with the Association of National Advertisers, most of your digital ad audience isn’t even human anymore. So, who, or what views these ads that marketers had previously hoped to promote to people? Well, turns…

  • Reinventing Performance Management

    Any company worth its salt should be aware of the possibility that their current process for evaluating the work of people is increasingly out of step with their main objectives. This is precisely why Deloitte is one such company that’s redesigning their performance management system. They are dead set on developing something squarely focused on fueling performance…

  • Why Organizations Don’t Learn

    As any person in leadership will tell you, they believe that in order to stay competitive, their organizations must be continuously learning and improving on a daily basis.  However, even those companies esteemed for their commitment to continuous improvement (Toyota for example), are finding it difficult to practice what they preach. HBR examines in detail, why organizations don’t learn…..

  • Operational Excellence Maturity Model

    I have met countless Continuous Improvement and Operational Excellence professionals over the course of my career.  And, in turn, I have become acquainted with their roles and efforts in regards to driving value to their organizations.  Oftentimes, these professionals, although possessing great passion for, and pride in, the value they drive to their companies, express…