According to McKinsey & Co, we certainly all know examples of bad product and service design. The USB plug (always lucky on the third try). The experience of rushing to make your connecting flight at many airports. The exhaust port on the Death Star in Star Wars. The question comes to the fore: How do the best design performers increase their revenues and shareholder returns at nearly twice the rate of their industry counterparts?
Back in the middle of 2017, as Tesla was ramping up the production of the Model-3 and the company was worth only $63.5 billion (as opposed to $1 trillion today), Elon Musk famously stated that he was entering “Production Hell“. Evidently, he made it through just fine. But people reading this might think; “Isn’t Musk…
In this 21st century era we find ourselves living in, the line between technology and automotive industries is blurring. With the advent of companies such as Uber and Lyft, transportation is ever more tied closer with technology in the form of your cellular phone. Not to mention the continuous improvement of autonomous driving technology – that’s literally…
Operational Excellence (OpEx) is a term that embodies many things that CEOs seek to achieve, such as consistent strategy execution, profitable growth and sustainable cost reduction. While there are many definitions of the term, most would agree that it entails focusing on customers, cross functional execution and consistent delivery of outcomes that create value for…
There are many jobs that are demanding. Some are demanding physically, some are demanding emotionally and some are demanding intellectually – often a combination. Regardless of your profession, almost all of them have one thing in common – when you are done for the day, you are able to set aside your work and enjoy time thinking…
The Economist reports on the extent to which 3D printing may help entrench the world’s engineering giants in the 21st Century. But these engineering companies are picky about terminology in this regard, for reasons encompassing the fact that the technology itself has now moved beyond the development labs. Indeed, 3D printing is now being used…
As Continuous Improvement practitioners, it is natural (even a passion) to always seek ways to improve ourselves and the value we drive to our colleagues and the companies for which we work. During our quest for this personal and professional development, sometimes we know precisely which areas we wish to improve our skillsets and where…
