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Amazon.com; Change-agent of Retail & Logistics
I grew up in Endicott, New York. Its claim to fame is being the birthplace of International Business Machines Corporation (IBM). In the mid-60’s through the mid-80’s, Washington Avenue (the main retail district) – also known simply as “The Ave” – was a-buzz with retail activities from family-owned retailers such as Burt’s (a department store) and Kline’s (a…
… AND the Circumstances of Those Who Work There
Those of you who read my articles and follow my missives on social media know that I more often write of the “soft-side” – the “human endeavor” – of Operational Excellence, rather than the forensic details of the tools (including those of Lean Six-Sigma and the like). I do this mostly because I feel that…
Congratulations, Your Genius Patent Is Now a Military Secret
Imagine if you get a great idea and before you know it, it’s declared a government secret. Well, this is exactly what happened to a guy called Jim Geer, who patented a novel technique for tracking stealth aircraft without any intentions of attracting attention on a national level. In fact, it seemed unlikely that something practical would ever…
Marine Technology: A Voyage of Discovery
Norway is arguably at the forefront of marine technology and innovation. One of the more recent products of Norway’s efforts in this arena is the Far Solitude – the first of a new class of vessels overflowing with novel marine technology that serves to make shipping safer, cleaner, and cheaper too. Created to function as…
How to Adapt to Economic Uncertainties (A Lean and Customer Focused Initiative)
Today, only 40% of world leading executive business leaders around the globe are confident of their revenue growth prospects (Source: PWC). In today’s economic environment, many global companies must adapt to a new situation where: Supply chain risks are higher Competition within existing markets increases yet more The lean spheres widen to areas outside the…
Manage Your Suppliers’ Internal Defects
As a manufacturer, we want our defects rate to be as close as possible to the “Six Sigma level, 3.4 defects per million opportunities” (DPMO) on products we fabricate. A possibly overlooked key is how we manage our suppliers’ defects; what they do with the recovered contents off the parts we reject and return to…
