


I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…

This is a question that I recently felt compelled to flat-out ask a COO of a publicly traded Fortune 500 company in response to a series of comments he made to me during an engagement interview. His shocked response was, “Of course not…!” There was obviously a disconnect someplace. To be sure, we are living…

The Economist suggests that America’s economic difficulties are mostly political. In fact, this article goes as far as saying that American capitalism is as spirited as ever. Who would have thought that the latest boom would be in an old, declining industry like oil and gas? Indeed, after the 2007-2008 recession, the American economy is slowly…

Business Excellence: why being good is no longer good enough. Managers who want to assert their company or their business unit with a quality-focused strategy in the ultra-competitive and complex markets of the 21st century’s digital age can no longer avoid Business Excellence. What does Business Excellence mean? Derived “excellence” for extraordinary, excellent quality of…

Do you benchmark? Do you use benchmarks? What’s the difference and why should you care? The answers to these questions depends first on the context: are you a surveyor, a geo-cacher, a technician measuring computer performance … or a leader or change-agent concerned with improving an organization’s performance? This article is aimed at those of you in the…

Topic: In this episode of The Outliers Inn, we talk about the risks involved in falling iguana’s, long-flights and sore bums, speculating on government numbers, eating bats, and preparing for retirement (or semi-retirement). Antlerboy and JP start-off by sharing their experiences on recent travels with Antlerboy going to Southeast Asia and JP going to Florida…….