

This is Part I of a two part series Robert P. Thames, FACHE, FHFMA, President and CEO, Northern Arizona Healthcare “Everything looks like failure in the middle.” – Rosabeth Moss Kanter SUMMARY: All senior leader teams get stuck on their improvement journey. Examination of common stuck points for senior leader teams on their improvement journey…
I know a successful global corporation where the Employee Engagement scores consistently range between 20 to 30 percent, and sometimes reach 40. Whatever new training or policies they institute, Engagement stays stuck. However, one division has Engagement scores in the 90s. No one elsewhere understands, even when it is explained to them. What’s present in the one division that’s…

Supply chain issues and production bottlenecks brought to the fore by the pandemic presented opportunities to reshape freight operations Introduction In the years that led up to 2019, the twin rise of e-commerce and consumer expectations began placing unprecedented strain on global transportation networks and logistics providers. Manufacturers and retailers responded by pushing their existing systems—a…

Give a listen… In this episode, JP is thankful to have a regular guest at The Outliers Inn, Don “Beer Man” Burshnick, able to step up and be the co-host on zero notice because Mule has forgotten (yet again) to be in a state of readiness to fulfill his hostly duties. Thanks Beer Man! Beer…

There are diversions to help us get through our day and work more productively, and there are distractions that keep us from doing our work altogether. They range from never-ending stories from two colleagues standing at your desk talking to each other (and not you), a barrage of emails, the dog wanting to go out or,…

Summary. To understand how profitable a business is, many leaders look at profit margin, which measures the total amount by which revenue from sales exceeds costs. But if you want to understand how a specific product contributes to the company’s profit, you need to look at contribution margin, which is the leftover revenue when you deduct the…