Process Improvement is the job of examining the processes used in a company, department, project, etc. to see how they can be made more effective.
Imagine this scenario: A customer gives us an order, the factory produces the products, and the order ships, autonomously, without any management intervention. No meetings, no expedites, no shifting priorities, no direction setting. Like turning a key to start your car engine, it just happens. Sound like a dream? It’s not. Many companies have achieved…
The Big Idea How can executives (or anyone) use what we know about process improvement to make their lives better — as well as improve the lives of everyone with whom they interact? Todd Pearson’s productivity transformation in his home, personal and work life is one in a series of Living Lean vignettes describing the…
“Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by…
Process improvement in large-scale service sector enterprises is considerably different from and more difficult than in manufacturing processes. Yet, the services sector represents a majority of the economic output of many developed economies including the US, so there are good economic to reasons improve service-based processes. In order to improve them, it is critical to…
Joseph Heller wrote in his novel, Good as Gold, “The most advanced and penultimate stage of civilization is attained when chaos masquerades as order.” I’m pretty sure we’ve already arrived.
There are many jobs that are demanding. Some are demanding physically, some are demanding emotionally and some are demanding intellectually – often a combination. Regardless of your profession, almost all of them have one thing in common – when you are done for the day, you are able to set aside your work and enjoy time thinking…
