Headline: “Business Metrics Gone Awry: The Dark Side of Relying Solely on KPIs” Subheading: “Corporate Missteps Highlight the Pitfalls of Blindly Chasing Key Performance Indicators” We read about it all the time; in a shocking turn of events, the business world is abuzz with meteoric fall of some company and its CEO, its CFO, or…
Several years ago I was at an Operational Excellence Conference here in Frankfurt. As with most talks, the speaker started by introducing the company he worked for and what it did. He then proceeded to list the companies values, of which there were five or so. The last value on the list was “Safety” to…
Hello and welcome to another edition of State of Readiness. I am your host, Joseph Paris.My guest today is Jesse DePriest, President of Jesse DePriest Consulting, LLC; Privately held consultancy specializing in Lean including; strategy development and deployment, leadership development, process design and analysis, process improvement, problem solving, teamwork. I have known Jesse for several…
ByHBR.org
Summary. Some customer service experiences are simple and can be automated. But others, particularly those that involve challenging and complex customer needs, often require creative solutions by frontline employees. In these situations, should employees be empowered to break rules and protocols in order to come to a satisfactory conclusion? Research suggests that certain situations can benefit…
ByHBR.org
Summary. An outdated way of thinking about peak performance is: “maximum effort = maximum results.” But research shows that it doesn’t actually work that way in reality. Here’s what actually works: The 85% rule, which counterintuitively suggests that to reach maximum output, you need to refrain from giving maximum effort. Operating at 100% effort all of…
Unlocking the key components of high performance: discover the Performance Triangle. In the pursuit of organizational success, understanding the key components that shape performance is crucial. Today, we’ll take a closer look at each component and their significance in driving performance. From the fundamental aspects of the work environment to the factors that motivate employees…
