The collected Body Of Knowledge of the Operational Excellence Society.
Who serves who? Does Technology serve the people – or do the people serve technology? I started my business during the “Golden Age of Technology” back in 1985. This was a time when the power of computing was being brought to the individual level; a time of personal computers (starting with the Apple-II and IBM-PC)…
5S. Five short Japanese words, each beginning with an “S”. The majority of employees in the industrial sector, and increasingly in the public sector, have heard about the “5Ss”. The problem? The vast majority of companies trying to “implement” 5S fails, and does so repeatedly. Many mistake it as a concept for cleaning and tidying…
Congratulations – you have been promoted into a leadership role for the first time and feel like you have the world by the horns. This is what you have been striving for your whole career up to this point. It is an amazing day indeed! It also can be one of the scariest days of…
Topic: What is a leader and what does leadership mean? In the continuing adventures of JP and Antlerboy, we explore the meaning and the practicalities. We fluff a joke about the perfect leader accidentally being defined as a despotic dictator, and tap a rich vein with memories of leadership lessons from high school sports coaches. And…
Reuters reports that suppliers of everything from groceries to sports equipment are being squeezed for price cuts and cost sharing by Wal-Mart Stores. Moreover, they are bracing for the pressure to ratchet up even more after a shock earnings warning from the retailer last week. The discount store has always had a reputation for demanding…
ByHBR.org
Any company worth its salt should be aware of the possibility that their current process for evaluating the work of people is increasingly out of step with their main objectives. This is precisely why Deloitte is one such company that’s redesigning their performance management system. They are dead set on developing something squarely focused on fueling performance…
