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The Efficient Experience
Eliminate the Unessential, Streamline the Essential, & Invest in the Valued. An efficient experience is a win-win-win. It is a win for the customers when an efficient experience delights them. It is a win for the front-line employees, who are supported by competent processes and systems, and engage in more positive encounters with happy customers….

State of Readiness; Philip Holt, GKN Aerospace
We welcome Philip Holt, Vice President of Operational Excellence at GKN Aerospace, for a conversation on State of Readiness. We start off the program discussing Philip’s two books, “Leading with Lean” and “The Simplicity of Lean”; the latter having won the Bronze Medal in the Axiom Book Awards. We take a walk in Philip’s shoes…

Lunar History: How Do You Solve a Problem Like Maria?
Lunar, our moon can be described as somewhat bipolar, as it’s two faces appear absolutely nothing alike. The part of the moon’s surface facing earth is characterized by a dark, smooth expanses of ancient, frozen lava. However, the far surface of the moon (the one we never see) has been established by astronomers as strikingly…

INSIGHT-Apple, BMW in courtship with an eye on car collaboration
A courtship by BMW and Apple, previously put on hold, may rekindle after an precursory visit by executives of the world’s top maker of electronic gadgets to the headquarters of the word’s biggest seller of premium cars. Senior Apple executives toured the carmaker’s Leipzig factory to learn how it manufactures the i3 electric car, but dialogue…

Factories and Jobs: Back to Making Stuff
Manufacturing still matters, but the jobs are changing. In recent years, increased levels of outsourcing, offshoring and the growth of sophisticated supply chains have encouraged numerous companies all over the world to use China, India and other lower-wage countries as workshops. However, Western policy-makers are in the process of reconsidering this arrangement compliments of the…

A funny look at the unintended consequences of technology
ByTED
Radio and TV veteran, Chuck Nice has a real passion for science communication and comedy – and means that technology should work for us, but what happens when it doesn’t? In this entertaining TED Video, he explores the unintended consequences of technological advancement and human interaction — with hilarious results. Watch the video


Joseph Paris, Chairman of XONITEK will address the need for 