In considering the future of energy, one thing is clear: alternative energy will no longer be the alternative. Today, wind farms are responsible for over 2% of the world’s electricity – with this figure doubling every three years. However, all eyes are currently on solar power and the growth we can expect to see in…
My first article for 2012 addressed New Year’s Resolutions and made the argument that they are a critical requirement for any personal Continuous Improvement program and speaks directly to “Plan, Do, Check, Adjust”. A year has gone by and I find that I believe in it still. I resolved that 2012 was going to be…
Customer Focus – probably the most over-used, misunderstood phrase in business today. We hear it everywhere… every company is customer focused, every company prides itself on having the highest ratings in customer satisfaction. More than ever before, companies are spending millions on achieving higher customer ratings. And yet, Customers are ‘churning’ from one type of…
The usual quarrel in an improving organisation is that people must do two things at a time. Solve the daily problems and face the challenges that Lean evolution brings. (By Lean evolution, I mean all those changes that happen to a company, its people, their beliefs and behaviours, during the trip towards a Lean way…
It could be said that the motor industry’s growing fascination with digital photography is about as significant as Nokia’s legacy of squandered opportunities. It was no secret that, while Nokia had some of the best technology in the business and a reputation for building high-quality hardware, its Symbian operating software was clunky compared with the elegance…
Reuters reports that U.S. rail and trucking companies are making big investments on both sides of the border. This, in accordance with Mexico trade boom – to and fro the U.S. And as the U.S. economy creaks along, the growing business with Mexico is a cause for cheer: Both Kansas City Southern and Union Pacific are reporting…
