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According to the Economist, bosses’ careers are more vulnerable than ever in the social-media age. This article begins with an outline of a cartoon borrowed from the New Yorker magazine, that featured three monkeys in a row: one with a microphone (labelled “hear all evil”), one with a television camera (“see all evil”) and one with…

Podcast: KANO in the Ready Room
The boys go INTERNET ONLY on this show where we talk about customer satisfaction and the KANO Model. We will kick around TWSEAS and Combat Town, as well. CALL-INs WELCOME!! Click here to listen. From Business Battlefield: The Ready Room with Boom and Grunt Business LEADERSHIP, TEAMWORK, COMMUNICATION and EXECUTION: from the perspective of Marine Fighter…

How To Build a Company Where The Best Ideas Win
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What if you knew what your coworkers really thought about you and what they were really like? Ray Dalio makes the business case for using radical transparency and algorithmic decision-making to create an idea meritocracy where people can speak up and say what they really think — even calling out the boss is fair game….

The Future of Computers Is the Mind of a Toddler
The future of computers is upon us, with artificial intelligence innovation initiatives from companies such as Facebook, Google and China’s Baidu. In an attempt to create next-level artificial intelligence that mimics the human brain, they first need to figure out how our own minds work. So, in order to do this, some of the world’s top researchers…

Tim Jackson: An Economic Reality Check
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What is design thinking?
Design thinking is a systemic, intuitive, customer-focused problem-solving approach that organizations can use to respond to rapidly changing environments and to create maximum impact. Design and conquer: in years past, the word “design” might have conjured images of expensive handbags or glossy coffee table books. Now, your mind might go straight to business. Design and design…
