Got a wicked problem? First, tell me how you make toast

Got a wicked problem? First, tell me how you make toast
March 11, 2015 ted.com
make toast

You’d be surprised how revealing, insightful and helpful the seemingly simple process of making toast can be. Designer and innovative practitioner of business visualization, Tom Wujec, loves asking people to draw how they make toast, because the process actually reveals unexpected truths about how to solve ‘wicked’ problems at work. In this unexpectedly refreshing TED talk, Wujec shares surprising insights from simply watching thousands of people draw toast.

To watch this video, click here.

(Image source)

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