Quality management ensures that an organization, product or service consistently functions well. It has four main components:
Quality management is focused not only on product and service quality, but also on the means to achieve it
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Summary. Surveys are a pain to complete and, as a result, most people don’t invest much thought in filling them in, which means the information they give is low-quality and unlikely to provide strategic insight. Talking to customers and asking open-ended questions yields better results and in most cases your managers will not need to conduct…
Give a listen… Hello and welcome to another edition of State of Readiness with your host, Joseph Paris. My guest today is Sanjeev Khot; Director of Global Product Quality, Cummins, Incorporated and is responsible for overall Global Quality Strategy, Supplier Quality, Reliability, APQP, and Logistics Quality Transformation to support growth and drive long-term business value….
Traditionally in the Service Industry, Quality Assurance (QA) focused on ensuring the quality of (manufacturing and delivering) a service or product. Main focus was on preventing mistakes and defects, with techniques like Statistical Process Control (SPC), Total Quality Management (TQM) and Company Quality. The goal was to assure ‘fit for purpose’ (maximizing customer acceptance) and…
My guest today is Sam Smolik, SVP Americas Manufacturing (retired) for LyondellBasell and author of the book, “The Power of Goal Zero“. After his retirement, Sam decided to share the lessons learned during his journey and years of experience – the best practices and techniques for achieving Operational Excellence – and that led him to…
Back in the middle of 2017, as Tesla was ramping up the production of the Model-3 and the company was worth only $63.5 billion (as opposed to $1 trillion today), Elon Musk famously stated that he was entering “Production Hell“. Evidently, he made it through just fine. But people reading this might think; “Isn’t Musk…
As a manufacturer, we want our defects rate to be as close as possible to the “Six Sigma level, 3.4 defects per million opportunities” (DPMO) on products we fabricate. A possibly overlooked key is how we manage our suppliers’ defects; what they do with the recovered contents off the parts we reject and return to…
