ByThe Outliers Inn
Posted on - Welcome to Episode 5 of the Outliers Inn podcast series – Lean Six Sigma
Topic: Lean Six Sigma – Join us as we discuss how to deliver operational excellence from the shop floor all the way up to management.
Hosts: Joseph Paris, Founder of the OpEx Society & The XONITEK Group of Companies
& Benjamin Taylor, Managing Partner of RedQuadrant.
Guests: Kevin Corrigan – Red Quadrant
ByTED
The more we rely on technology to make us efficient, the fewer skills we have to confront the unexpected, says writer and entrepreneur Margaret Heffernan. She shares why we need less tech and more messy human skills — imagination, humility, bravery — to solve problems in business, government and life in an unpredictable age. “We…
ByTED
Global author, Pico Iyer has spent more than 30 years tracking movement and stillness – and the way criss-crossing cultures have changed the world, our imagination and all our relationships. In this thoughtful TED talk, he meditates on the meaning of home, the joy of traveling and the serenity of standing still. Not surprising insight…
Are your call center costs way too high? Are your customers’ experiences way too low? Poor customer care is not only pervasive and widely publicized, but seems to be getting worse. Witness the recent uproars about Dell Computer and AOL. More and more I have seen clients that are frantic, though internally focused, saying, “Our budget for handling…
ByHBR.org
I Tried 4 To-Do List Methods. Here’s What Worked. You know that slimy, green ghost from Ghostbusters? The one that floats around eating everything in sight? That’s kind of what my to-do list reminds me of. Every day it just grows bigger and bigger as I desperately try to get it under control. (Anyone have an extra proton pack lying…
This article is provided courtesy of CERM® Risk Insights, and publication of the CERM® Academy, a content partner of the Operational Excellence Society. Safety and sustainability are the major considerations within the growing electric vehicle industry, there is lots of excitement and lots of challenges in the fast-moving electric vehicle industry and both descriptions quickly work…
According to the Economist, the business of propelling large passenger jets is at maximum thrust – so much so, that some reckon engine-makers’ revenues could total $1 trillion over the next 20 years. This is precisely why Pratt & Whitney is gearing up for a fight, in hoping a new high-tech engine will restore its former…
