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Global Supply Chains Face ā€˜Hangoverā€™ as Excess Demand Softens

Itā€™s not even the morning of New Yearā€™s Day and already thereā€™s talk in supply-chain circles of the 2023 hangover. ā€œThereā€™s a reliability hangover,ā€ Bill Seward, the new president of supply-chain solutions at United Parcel Service, said in an interview. He was referring to lingering headaches from more than two years of shipping congestion, delivery disruptions and…

Harvard Business Review

Customer Surveys Are No Substitute for Actually Talking to Customers

Summary.   Surveys are a pain to complete and, as a result, most people donā€™t invest much thought in filling them in, which means the information they give is low-quality and unlikely to provide strategic insight.  Talking to customers and asking open-ended questions yields better results and in most cases your managers will not need to conduct…

Harvard Business Review

How Timeboxing Works and Why It Will Make You More Productive

Summary.   In a recent survey of 100 productivity hacks, timeboxing ā€” migrating to-do lists into calendars ā€” was ranked the most useful. Timeboxing can give you a much greater sense of control over your workday. You decide what to do and when to do it, block out all distractions for that timeboxed period, and get it…

McKinsey & Company logo

Bias busters: When good intentions get derailed

Motivated reasoning can lead people to believe everythingā€™s fine despite evidence to the contrary. Hereā€™s how to counter emotions with facts. Despite their best intentions, executives fall prey to cognitive and organizational biases that get in the way of good decision making. In this series, we highlight some of them and offer a few effective ways…

14 Supply Chain Trends for 2023

14 Supply Chain Trends for 2023

Supply chains are the lifeblood of most, if not all, businesses today. Keeping all supply chain components running as smoothly as possible ensures that your business can provide on-time delivery of products and services, especially with changing consumer demands and supply chain disruptions brought about by the COVID-19 pandemic. Aside from reading up on the…