The collected Body Of Knowledge of the Operational Excellence Society.
The vice president of leading HMO (Health Maintenance Organization) laments: “We know how to streamline work from point A to point B, but we don’t know how to routinely and rapidly streamline learning from our collective experiences, especially across our disparate functions and processes.” She is not alone.
Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization.
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not given an alternative…
Those who have any type of person account on the internet best accept that, much like death and taxes, apparently, spam is unavoidable too. In recent years, online security has become so effective that today it stops an estimated 98% of spam from reaching its targets. Spammers also need lots of addresses to evade security…
In January, Fiat cars will once again be available in America nationwide; the first time in 27 years. Returning to a country from which Fiat was driven out as a result of poor quality is a big risk. But, the reward of becoming a part of one of the world’s largest markets is, according to…
Mittel-management. This is the name of the management theory at the heart of Germany’s success. In general, the term Mittelstand applies to mid-sized companies, many of which shun the limelight, operate from the countryside within the business-to-business or niche market sector, and are operated by anonymous company men. The Mittelstand dominates the global market in…
