The collected Body Of Knowledge of the Operational Excellence Society.
The Economist reports on new development taking place in the sphere of higher education. Coined as one of the great successes of the welfare state, what was once the privilege of a few has become a middle-class entitlement. Now a new revolution has begun, based on 3 impacting factors: rising costs, changing demand and disruptive technology….
According to the Economist, America’s fierce campaign against tax cheats is doing more harm than good. The Foreign Account Tax Compliance Act, was passed as a law in 2010 with the purpose being to to crack down on the use of offshore banks to hide their taxable assets. America’s tax attack in the form of this…
ByTED
Inventor & futurist Ray Kurzweil is an engineer who has radically advanced the fields of speech, text and audio technology. He’s revered for his dizzying — yet convincing — writing on the advancement of technology, the limits of biology and the future of the human species. In this futuristic TED talk, he suggests that we get ready…
I wrote the first version of this article two years ago and offered an updated version last year. I have had a great many people remark to me that it has helped them a great deal (which is the point, I guess.) I have also had several people give me some new ideas and, of course, I have had…
Eliminate the Unessential, Streamline the Essential, & Invest in the Valued. An efficient experience is a win-win-win. It is a win for the customers when an efficient experience delights them. It is a win for the front-line employees, who are supported by competent processes and systems, and engage in more positive encounters with happy customers….
We often hear about “one version of the truth”—the one source for operating data that everyone in a company agrees is the real, trusted number with which to plan and measure performance. Without this definitive information, people spend a lot of time arguing about the validity of numbers, the impact of a challenge or opportunity, and…
