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Have CIA Operatives Infiltrated Your Business?
-Do you ever wonder why things don’t get done as quickly as they should? Do things get lost in the…
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8.5 “Must Know” Career Tips & Tricks (v5.0)
-I wrote the first version of this article four years ago and have been updating it every year since. I have had…
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Operational Excellence is Not Something New
-There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma,…
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Turnarounds in Customer Experience – the Real “Unicorn”
-We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with…
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Innovation versus Transformation
-If you want your business to survive, you need to innovate. If you want your business to have a chance…
