Excellent Customer Service Is Only Necessary If There Is A Choice

Excellent Customer Service Is Only Necessary If There Is A Choice

Human behavior is as funny as it is interesting.  We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience.  We are conditioned to not question that which is “normal” – because that is the way it’s always been.  And not given an alternative…

Mentoring – The Most Charitable Form of Leadership

Mentoring – The Most Charitable Form of Leadership

Who wouldn’t want to have “The Most Interesting Man in the World” as their own personal Mentor?  After all, he is talented, colorful, accomplished and has a wealth of knowledge and experience which would certainly prove to be invaluable to you and your endeavors.  And best of all, his delivery is straight to the point and understandable. “Experience…

How do you realize the full potential of your Continuous Improvement Initiative?

How do you realize the full potential of your Continuous Improvement Initiative?

In all of my years in business – both as an employer and as a consultant – I have never seen anyone hire someone who was uninspired and not wanting to work for the company that just hired them. Over just as many years, I have heard managers say, “These people are lazy”, or “They have to…

Rudyard Kipling; Adventurer, Author, Poet… And a Pioneer of Operational Excellence

Rudyard Kipling; Adventurer, Author, Poet… And a Pioneer of Operational Excellence

From time to time, I enjoy a good read of “the classics”. I am not certain why the classics are not taught in grade-school anymore – it is a shame.  There are so many basic life-lessons that transcend the ages and generations and can be gleaned with grand richness from the tales of literary greats…