Harvard Business Review Press publishes the best thinking in the areas of business strategy, general management, technology, leadership, human resources, and innovation. Intelligent business readers turn to them for answers to the questions they face every day, and for the guidance and debate that will have a profound impact on their lives — both personally and professionally.
ByHBR.org
It cannot be understated nor argued against that when you’re hiring a new manager, the stakes are real high – meaning – you need someone who can effectively lead people, manage a budget, liaise with upper management and the whole lot, at simultaneously. Important to know thus, is what to do in the case that…
ByHBR.org
HBR means that a number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs by applying the Toyota Production System (TPS) to redesign “lean” clinical and administrative processes, eliminating waste and boosting quality. But in all too many cases, when the leader who championed TPS left his or her organization,…
ByHBR.org
This article reveals the major changes that will affect every aspect of how a particular firm operates — from the services it offers to the structure of the organization. As told from the perspective of a CEO and her executive team, the author asks them to think through their communication plan, and what was asked…
ByHBR.org
HBR reckons that any big company, and few departments will be as instantly recognizable as customer service. The call center usually resembles a factory floor, with row after row of reps, headsets on, sticking to the script and rushing from call to call as they try to minimize “handle time.” But walk into a T-Mobile…
ByHBR.org
HBR attempts to equate the firing process with a most appropriate metaphor: A no-fault divorce. This insert means that as painful as divorce may be at the time, it allows two people to correct a mistake and move on to a more satisfying future. And handled well, termination works the same way. Here’s how to do…
ByHBR.org
This article means that mentoring programs are aimed at assisting participants with career management but questions just how can a mentor help. It also gives some helpful activities to assist with career development conversations, because it further means that career management involves assessing the current situation and making informed decisions about the future… Read more
