Harvard Business Review Press publishes the best thinking in the areas of business strategy, general management, technology, leadership, human resources, and innovation. Intelligent business readers turn to them for answers to the questions they face every day, and for the guidance and debate that will have a profound impact on their lives — both personally and professionally.
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Summary. As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential sources and the extended time required to find, vet, and onboard new suppliers. Companies such as Walmart, Tyson Foods, Koch Industries, Maersk, Siemens, and Unilever are using AI tools to swiftly find…
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New systems can learn autonomously and make complex judgments. Leaders need to understand these “autosapient” agents and how to work with them. Summary. AI has been subtly influencing us for years, but a new generation of vastly more capable technology is now emerging. These systems, the authors write, aren’t just tools. They’re actors that increasingly…
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A framework for navigating the worst of what AI, quantum computing, and other new technologies could create. Summary: Next-generation technologies are poised to cause society-shaking shifts at unprecedented speed and scale. Generative AI, quantum computing, blockchain, and other technologies present novel ethical problems that “business as usual” just can’t handle. To meet these challenges, leaders…
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Summary. Modern work is inherently project-based and collaborative. We are all project managers to some extent. From film directors and restaurant owners to lawyers and accountants, many professions involve managing projects. For everyone, not just project managers, mastering timeboxing can be a gateway to bridging the gap between intention and execution. You’re probably already timeboxing, at…
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Do you feel like you have a strong sense of purpose guiding your career aspirations? Purpose can be defined as an overarching intention that is personally meaningful to you and of consequence to the world beyond yourself. Your purpose can help you organize your life, give you a clear direction, and motivate you — especially when you encounter life’s inevitable…
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Summary. Some customer service experiences are simple and can be automated. But others, particularly those that involve challenging and complex customer needs, often require creative solutions by frontline employees. In these situations, should employees be empowered to break rules and protocols in order to come to a satisfactory conclusion? Research suggests that certain situations can benefit…
